Bell team
6 members · 2 super admins · 2 delegated admins · 1 support · 1 read only
Full platform control. Reserved for Bell founders & lead engineers.
Day-to-day operations across orgs. No billing, no kill switch, no team management.
Handles customer tickets + read-only access with auditable impersonation.
View anything, mutate nothing. For stakeholders & auditors.
Members
| Member | Role | MFA | Last seen | Last impersonation | |
|---|---|---|---|---|---|
Y( Yvann (Marceau Kakou) yvann@bell.app | Super admin | Enabled | Now | Today 14:10 @ Oceania | |
M( Maxime (HaloAgency) maxime@bell.app | Super admin | Enabled | 18 min ago | — | |
AM Alex Martin alex@bell.app | Admin (delegated) | Enabled | 2h ago | Yesterday 17:30 @ Riad Cuivré | |
LF Lucia Ferrari lucia@bell.app | Admin (delegated) | Enabled | Today 09:22 | — | |
CD Camille Durand camille@bell.app | Support | Enabled | 5h ago | — | |
LF Luc Fournier luc@bell.app | Read only | Missing | 12 Mar 2025 | — |
Role capabilities
What each role can do. Super admin keeps every destructive / financial action.
| Capability | Super | Admin | Support | Read only |
|---|---|---|---|---|
| Organizations | ||||
View orgs & overview | Read | Read | ||
Onboard new org Creates tenant + Stripe customer | ||||
Delete / suspend org | ||||
| Operations (override) | ||||
Override chats / rooms / catalogs / cardex | Read | |||
Restore soft-deleted data | ||||
Hard delete (bypass retention) Reserved for GDPR erasure requests | ||||
Merge duplicate guests | ||||
| Tickets & impersonation | ||||
View & triage tickets | Read | |||
Impersonate a staff user Always audited, banner forced on session | ||||
| Configuration | ||||
Knowledge base edit | Read | |||
Integrations (connect / rotate secrets) | Read | |||
Feature flags toggle | ||||
Create new feature flag | ||||
| Billing & security | ||||
View billing | Read | Read | Read | |
Change plan / refund / edit invoices | ||||
Low-risk kill switch (broadcast, rate-limit boost) | ||||
High-risk kill switch (pause AI, freeze integrations) Requires two-man approval | ||||
Policies edit (content safety, retention, PII) | Read | |||
Bell team management (invite, role, suspend) | ||||