Support tickets
Issues reported by hotel staff to Bell team · all organizations
Cloudbeds sync failing — 2h no updates
Bookings not coming through since 13:00. Tried manual re-auth, same error.
Integration issueRiad Cuivré Marrakech·Yasmine OuazzaniToday 15:42
Bell replied in wrong language to Dutch guest
Guest typed in Dutch, Bell answered in English. Reception had to step in.
AI escalationThe Hoxton Amsterdam·Pieter van DijkToday 11:08·Assigned to Yvann
Can we add a "Group booking" category to chats?
Our sales team would love a dedicated filter for group requests (>5 rooms).
Feature requestOceania Porte de Versailles·Ilian MountassirYesterday 14:30·Assigned to Yvann
Cardex card sometimes flickers on drag
Reproducible on Chrome 134 when dragging from column 3 to 1.
Bug reportLe Belloy Saint-Germain·Sophie BernardYesterday 09:15
Invoice missing VAT number
February invoice is missing the French VAT mention.
BillingOceania Porte de Versailles·Maël Mountassir12 Mar 2025·Assigned to Yvann