Your shift · morning
Hey Yvann — a quiet start
You took over from Karim · shift ends at 14:00 · 3h 22min remaining.
Open chats on me
4
2 need a reply within 15 min
Resolved today
11
+3 vs your daily average
Avg response time
2m 14s
-28% from last week
Guest satisfaction
4.8
Out of 5 · on 24 feedbacks
2 chats are getting close to their SLA — Mr. Dupont (AC leak) and Ms. Robinson (restaurant).
Open →Chats
Requests
- Room Service
- Spa & Massage
- Housekeeping
Activity
Check-In
12
Check-Out
09
Occupancy
68
%Satisfaction
4.7
Today
Breakfast in Room
Continental breakfast x 2 tomorrow at 8:00.
No caffeine, extra orange juice.
11:03 by Sophie Bernard
Room Change
Mrs. Martin requested a room with city view.
Offered 612, same rate. Awaiting confirmation.
10:12 by Ilian Mountassir
Late Checkout
Mr. Dupont will late checkout at 3:00 PM.
He already paid for it by cash.
09:24 by Ilian Mountassir
Ms. Lorem Ipsum
I would like to book a table for two at my hotel's restaurant for tonight please.
Maintenance
15 / 03 / 2025 12:42 PM
Low
Ms. Lorem Ipsum
I would like to book a table for two at my hotel's restaurant for tonight please.
Restaurant
15 / 03 / 2025 12:42 PM
Done
Ms. Lorem Ipsum
I would like to book a table for two at my hotel's restaurant for tonight please.
Restaurant
15 / 03 / 2025 12:42 PM
Done